Refund policy

Returned Goods

• - EXCHANGE ONLY - NO REFUNDS -
• No exchanges may be returned back to us without prior authorization.
• YOU MUST GET A RETURN AUTHORIZATION BEFORE RETURNING ANY ITEMS. Please email us for a return authorization number.
• All claims for returned goods or adjustments must be made by email within 5 DAYS of delivery of your order.
• We do not accept any returns or exchanges for special ordered jewelry or custom adjusted jewelry. (ex: custom lengths, chain style changes, ring sizes.)
• All items returned for exchange must be in re-sellable condition only and we reserve the right to refuse any items that do not meet this requirement.
• Returned items will not be credited to current or past invoices or outstanding balances. *All exchanges must be equal to or more than the value of the original piece being exchanged.
  
• Non-authorized returns will be charged a 50% restocking fee, plus shipping and handling charges.